Frequently asked questions
Gems and payments
Do gems expire? No. Gems you have bought, earned or received with a membership stay until you spend them.
What happens to my gems if I cancel my membership? You keep them. You stop receiving the monthly grant, and message pricing returns to the Free rate.
Can I get a refund? Contact support. Gems already spent cannot be returned.
Why is the biggest gem package so much cheaper per gem? Larger packages are discounted — the largest are less than half the per-gem price of the smallest. If you generate images regularly, buying in bulk is considerably cheaper.
Chat
Why did my character forget something I told it? Conversations longer than the model’s memory window drop their oldest messages. Larger memory is available on paid plans — see Memory and consistency.
Why is my character breaking character? Try lowering the temperature in Chat settings, or start a new chat. Drift accumulates within a single conversation.
Can I go back to an old conversation? Yes. Recent Chats lists them. Starting a new chat archives rather than deletes the old one.
Images
Why does my character look different in each image? They should not — a character’s appearance is fixed and re-applied every time. If it is drifting, the character’s appearance field may contain non-physical words (camera or quality terms) that dilute it.
Should I add “masterpiece, best quality” to my prompt? No. Quality tags are added automatically and tuned per model. Adding your own duplicates them and can make results worse.
How long does an image take? Usually 12–15 seconds. Longer at busy times if your job queues; paid plans are prioritised.
Can others see my prompts? Not directly. On a public image, others can pay 10 gems to reveal the prompt, and you earn a commission when they do.
Creating
How many characters can I make? 5 on Free, 50 on Premium, 200 on Deluxe, unlimited on Ultimate.
What is the difference between a character and a figure? A character is someone you talk to. A figure is a saved appearance used to generate images of the same person repeatedly. See Figures.
Do I keep ownership of what I create? Yes. You choose whether each character, figure and image is public, unlisted or private.
Earning
I published a character but earned nothing. Creator earnings are 0% on Free accounts. Only tips pay on a Free plan. See Creator earnings.
Can I withdraw my earnings as money? Not currently. Creator balance converts 1:1 into gems for use on Hubbby.ai, with a 100-gem minimum per transfer.
Do gifts sent to my character pay me? No. Gifts are spent by the sender. Tips on your profile pay you 100%.
Account
Can I change my username? Yes, in Account → Settings.
Why do characters address me as male? That is the default when no gender is set. Set yours in Account → Settings.
How do I delete my account? Account → Settings. Deletion is permanent and forfeits your balances.